PRIVACY POLICY

PRIVACY POLICY
Emerald Business Solutions, LLC
Effective Date: December 25, 2024

Emerald Business Solutions, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and the data related to our users and their clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, including visits to our website, www.emeraldbizsolutions.com (the “Website”), use of our services (“Service”), and participation in virtual meetings or communication via SMS.

By using our Website or Services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Please review this policy periodically.

We may collect the following types of information:

1. Personally Identifiable Information (PII):

• Name
• Email address
• Telephone number
• Billing and mailing address
• Payment details (credit card number or payment methods)
• Account login credentials

2. Client and Transaction Data:

• Information related to third-party invoicing, accounting platforms (e.g., QuickBooks, Xero), or user-generated content you upload.
• Data relating to your clients or customers as part of the billing process (“Third-Party Client Information”).

3. Communication Data:

• Call recordings, chat logs, and participant data from Zoom or virtual meetings.
• SMS messages, including appointment confirmations, reminders, and promotional texts.
• Emails, customer service communications, and support tickets.

4. Website and Device Information:

• IP addresses, browser type, operating system, and access times.
• Usage data, including the pages you visit, time spent on the Website, and interactions with features.
• Cookies and tracking data (non-identifiable).

• Directly from You: When you sign up, purchase services, or communicate with us.
• Automatically: Through cookies, log files, and tracking technologies when you visit our Website.
• Third-Party Sources: Via invoicing platforms or other service integrations.
• Virtual Calls and SMS: During Zoom meetings, webinars, or SMS communications.

We use the information we collect to:

• Create and manage your account.
• Provide the services you request, including billing and invoicing.
• Communicate with you about products, services, and account updates.
• Send SMS messages or emails regarding appointments, updates, or promotions.
• Personalize your experience and improve the Website’s functionality.
• Conduct internal analytics and troubleshoot technical issues.
• Ensure compliance with US federal, state (including California), and local laws.
• Record Zoom calls for quality assurance, training, or dispute resolution (with consent).

Note: You may opt out of marketing communications by following the unsubscribe link in emails or replying "STOP" to SMS messages.

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You can request to know what personal information we collect and how we use it.
• Right to Delete: You may request that we delete any personal data we have collected, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information, but you have the right to opt out of any future sales.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at [insert email/phone number]. We may need to verify your identity to process your request.

We use cookies to:

• Recognize you when you return to the Website.
• Personalize content and remember your preferences.
• Analyze website traffic and user behavior.

You can disable cookies through your browser settings, but doing so may affect certain functionalities.

We implement industry-standard security measures to protect PII and other sensitive data:

• Secure servers and encryption protocols.
• Regular system updates and vulnerability assessments.
• Restricted access to personal data, limited to essential personnel.

Despite our efforts, no method of transmission over the internet is 100% secure. By using our services, you acknowledge and accept this risk.

Third-Party Data Sharing

We do not sell or rent your personal information to third parties. However, we may share data with:

• Service Providers: Third-party companies that assist in delivering services (e.g., payment processors, IT support).
• Legal Authorities: If required by law, subpoena, or to protect our legal rights.
• Business Transfers: In case of mergers, acquisitions, or sale of assets, personal information may be transferred as part of the business.

Third-Party Client Information will be kept confidential and used strictly for invoicing and billing purposes.

Zoom Call Recordings and SMS

• Zoom Calls: By participating in our Zoom meetings or virtual calls, you consent to recording (where applicable). If you do not wish to be recorded, notify us in advance.
• SMS Communications: We may send SMS messages to confirm appointments or provide updates. You may opt out at any time by replying "STOP."

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. After this period, data is securely deleted or anonymized.

Your Choices and Rights

• Access and Update: You can request to review or update your personal information at any time.
• Opt-Out: Unsubscribe from emails or promotional SMS communications.
• Do Not Track: We respect Do Not Track (DNT) browser signals.

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we discover that a minor has provided us with information, we will delete it immediately.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Emerald Business Solutions, LLC

Email: [info@emeraldbizsolutions.com]
Phone: [‪(949) 342-6601]
Address: [668 Pacific Coast Hwy, Suite 1228, Laguna Beach, CA 92651]

California residents may also contact the California Department of Consumer Affairs at (800) 952-5210.